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C3.1 Fair Treatment

Requirement

All advertising shall be truthful and clear.  Provide clear, concise and comprehensible terms in contracts and agreements. Maintain a fair policy for returns and cancellations, when applicable.

Applicability

Applies to all businesses.

Documentation

The AA Report shall include statements directly and clearly addressing the requirement.

Resources

See http://www.theconsultingconsortium.com/issues-and-insights/treating-cust... for a discussion of treating customers and others fairly, including six outcomes of doing so.

Fairness is a highly subjective criterion, but benefit corporations should strive to achieve fairness in their dealings as a method of improving the performance of the entity in terms of customer, employee and supplier retention, and business reputation.