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C3.2 Responsible Use of Products and Services

Requirement

Adopt and implement written policies to encourage the responsible use of the products and services provided by the company. Examples include literature provided with a product, warnings, hazards, disclaimers, website instructions, or training. This should include disposal and/or recycling of products at end-of-life. 

Applicability

Applies to businesses that manufacturer or package products or deliver substantial services.

Documentation

The AA Report shall include statements directly and clearly addressing the Requirement.

Resources

Many product labeling requirements are established by law, and vary from jurisdiction to jurisdiction.  Conformance to applicable legal requirements is, of course, expected. 

For guidance on environmental labeling, see https://www.gov.uk/environmental-claims-and-labels-guidance-for-businesses.